Association Of Support Professionals Awards Blackbaud With Top Web Support Site
The Association of Support Professionals (ASP) has once again recognized Blackbaud’s support website, as one of the Ten Best Web Support Sites.
| Posted in GOOD News on Jul 13, 2012
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Not surprisingly, Blackbaud has been quick to adopt new social media tools to enhance their web support experience,” said Jeffrey Tarter, ASP’s executive director. “Blackbaud’s implementation of blogs is particularly impressive — in fact, it’s really a blueprint for best practices in both technology and content development.”
ASP’s 15th annual Ten Best Web Support Sites competition honored 10 companies for excellence in online service and support. The award winners were selected by a panel of judges with expertise in web support design and implementation, using a scoring system based on 25 performance criteria ranging from overall usability to customer experience. The 10 winning sites will be profiled in a new book, "The Ten Best Web Support Sites of 2012," to be published by ASP this month.
Blackbaud was honored for key website features, including:
- BlackbaudKnowHow.com, a products blog that launched in 2011 featuring software and online resources, tips and tricks, and best practices aimed at helping customers use Blackbaud software more effectively.
- Chat Support, which is easily accessible from any Blackbaud.com webpage.
- Case Central, an online interface with Blackbaud’s case management system that allows customers to easily stay on top of their organization’s cases and communicate with support.
- Improved usability, including a redesigned site navigation and support homepage layout.
“We’ve been pleased with the level of customer engagement on our products blog BlackbaudKnowHow.com and in our web support resources in general,” said Jeff Malmgren, Blackbaud’s vice president of customer support. “Being selected as one of the best web support sites by ASP for the third time reflects our continuous commitment to enhancing our customers’ support experience.”
To learn more about Blackbaud Support, visit www.blackbaud.com/support.
Serving the nonprofit and education sectors for 30 years, Blackbaud combines technology and expertise to help organizations achieve their missions. Blackbaud works with more than 27,000 customers in more than 60 countries that support higher education, healthcare, human services, arts and culture, faith, the environment, independent education, animal welfare, and other charitable causes. The company offers a full spectrum of cloud-based and on-premise software solutions, and related services for organizations of all sizes including: fundraising, eMarketing, social media, advocacy, constituent relationship management (CRM), analytics, financial management, and vertical-specific solutions. Using Blackbaud technology, these organizations raise more than $100 billion each year. Recognized as a top company by Forbes, InformationWeek, and Software Magazine and honored by Best Places to Work, Blackbaud is headquartered in Charleston, South Carolina and has employees throughout the US, and in Australia, Canada, Hong Kong, Mexico, the Netherlands, and the United Kingdom.
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